Implementation

Helpdesk systems are ment to facillitate a dialog between two groups of users - thios who ask questions and those who has to answer to those question. These groups are there in every system no matter what destination - HelpDesk stricto sensu, customer care system, community service, etc. First stage in the implementation of such a system is the very identification of the groups involved and their responsibility. The size of the groups is also important because most of these systems are intenselly used.

The implementation stage will then build the system according to specifications designed. The system can function almost immediatelly after implementation.