HelpDesk Systems

HelpDesk (or Request Tracker, or Trouble Ticket System) are software packages designed to record requests and their handling by the personal. Therefore, such systems can be used internally for knowledge management or helpdesk or in customer support area. RT systems can store metadata about each request, each user and each staff member such as the number of requests in the last month, open requests, request handling speed and so forth. Overall, HelpDesk systems are great tools for communication management and archiving.